Maintenance Policy

Scheduled maintenance windows, notice procedures, and how we handle emergency downtime.

Effective Date: February 23, 2026

Scheduled Maintenance Window

LegalsOne performs routine scheduled maintenance during the following standard window:

Every Sunday, 2:00 AM – 6:00 AM Central Time

This window is reserved for infrastructure updates, database maintenance, dependency upgrades, security patches, and other platform improvements. Not all maintenance windows result in downtime.

LegalsOne selects this window because it represents the lowest-traffic period for law firm users across US time zones. Maintenance that does not require downtime (such as background upgrades or read-only tasks) may run during business hours without notification.

Advance Notice

LegalsOne provides advance notice for scheduled maintenance that will result in service interruption:

  • Routine in-window maintenance: No advance notice required for maintenance occurring within the standard Sunday 2–6 AM CT window. The window itself serves as standing notice.
  • Extended maintenance (beyond 4 hours or outside normal window): We will notify account administrators by email a minimum of 72 hours in advance, where operationally possible.
  • Major infrastructure work: We will notify account administrators a minimum of 7 days in advance and include expected duration, scope, and any actions required of the firm.

Notices are sent to the email address registered for the firm's account administrator.

Emergency Maintenance

Emergency maintenance may be required outside of scheduled windows when LegalsOne encounters:

  • Active security vulnerabilities requiring immediate patching
  • Active platform stability issues that pose risk of data loss or corruption
  • AWS infrastructure failures requiring emergency failover
  • Critical bugs affecting core functionality for all tenants

In emergency scenarios, LegalsOne will:

  1. Begin remediation immediately without waiting for normal notice periods
  2. Post a status update to our status page within 30 minutes of identifying the issue
  3. Send an email notification to account administrators as soon as practical (typically within 1 hour of the decision to proceed)
  4. Provide a post-incident summary within 3 business days

Effect on Service Level Agreement

Downtime occurring during the standard scheduled maintenance window (Sunday 2:00 AM – 6:00 AM CT) is excluded from SLA uptime calculations and does not entitle any firm to SLA credits. See the Service Level Agreement for full uptime calculation methodology.

Emergency maintenance downtime may qualify for SLA credits if it exceeds the thresholds set forth in the SLA, provided the outage is not caused by a security incident initiated by external parties or by circumstances beyond LegalsOne's reasonable control.

Major Release Announcements

When LegalsOne releases significant new platform features (major version releases), we will:

  • Announce the release via in-platform notification and email to account administrators at least 14 days before deployment
  • Provide release notes describing what is changing and any required actions
  • Offer a transition period where practicable before deprecating old functionality
  • Maintain documentation of changes in our release log

Status Page

Real-time platform status, active incidents, and maintenance notifications are available on our status page. Account administrators are encouraged to subscribe to status updates.

Status page: status.legalsone.com (coming soon)

Contact

Maintenance questions: support@legalsone.com